Domtar Paper Privacy and Cookies Policy

Domtar Paper Privacy and Cookies Policies, 2020

Updated: December 30, 2019

Domtar Paper understands and recognizes the importance of protecting your personal information.  We are committed to processing it responsibly and incompliance with applicable data protection laws in all countries in which we operate.

This Privacy Policy describes how we collect, use, and disclose information obtained via the website, including the country-specific webpages you may be directed to based on your location and IP address from which you may access our site and this Privacy Policy. This Privacy Policy also applies to information we may collect and process via our social media pages and accounts (Facebook, LinkedIn, YouTube and Twitter) and when you use certain Domtar Paper applications and extensions.

The website is owned by Domtar, LLC. (hereinafter referred to as “we”, “us”, “Domtar Paper” or the “Company”), located in the United States. If you are located in the European Economic Area (EEA) or Switzerland, the terms of our Privacy Shield Privacy Policy will also apply to you and is incorporated herein by reference.

If the content or information that you disclose to us contains the personal information of other individuals, you must be legally permitted to share it with us.

Summary of Key Points

  • By using our website (including any subdomains), signing up for Domtar Paper {sponsored events, completing Domtar Paper forms, and/or interacting with Domtar Paper-managed social media pages on third party platforms (e.g., Facebook, Twitter, LinkedIn, or YouTube) you agree to the terms of this Privacy Policy, which includes information about the choices you have with respect to how we use and share your data.
  • We will obtain your permission before (i) sending you promotional material about Domtar Paper products and services; and (ii) accessing information stored on your device relating to your use of, and engagement with, our website, social media pages and crash reports. You can withdraw your consent for us to engage in of these activities at any time. This can be done by modifying your preferences via the Domtar Paper Preference Center, opting out using the unsubscribe link found at the bottom of our marketing emails, or by contacting us at
  • This policy explains when we process personal information for our legitimate interests. For example, we may use your personal information to send you important information about your account; provide the Domtar Paper products and services you have requested from us; monitor performance and activity on our systems and networks; and for other purposes described in this Privacy Policy to the extent permitted by law.
  • We may disclose information to third parties we engage to process data on our behalf, when disclosure may be required in order for us to comply with legal obligations or in certain other situations if required by law.
  • We provide interactive features that engage with social media sites, such as Facebook, Twitter, LinkedIn and YouTube. If you use these features, these sites will send us personal information about you.
  • We use cookies and other technologies to track the use of our websites and apps. To learn about your cookie choices or to disallow cookies from our site, click here. If you are using our Site in a browser, this information is also available in our Cookie Policy.
  • Domtar Paper may share your personal information with other entities in Domtar of in order to enhance and improve Domtar products and services, as well as for other legitimate business purposes. Your personal information will also be used to send you information about other Domtar Paper products and services that may be of interest to you, consistent with your choices on how we share your data (as detailed more below).
  • We transfer your personal information to the US and other countries, which may be outside the country in which you live.

What does this privacy policy cover?

This privacy policy describes how we will make use of your information in the context of:

  • Access and use of websites
    When visiting one of our websites we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, IP address and browser settings. We also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
  • Responding to your request for information, order, or support
    When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to provide you with support and to be able to contact you.For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
  • Marketing
    When you register for an event or complete a form on our website, we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results, after the fact.We use this information we collect to provide us to improve our business methods and for marketing purposes. You may receive marketing communication from us via email, telephone or direct mail; which may and are not limited to information about our products and services, or sign-up for subscriptions.When visiting our websites or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to

What personal information does Domtar Paper collect?

When you complete a form on our website or sign up to attend an event or webinar, request information or content from us, or contact us for support, Domtar Paper collects information that identifies you.

This information may include:

  • Name;
  • Company name;
  • Email address;
  • Telephone number;
  • Address;
  • Country;
  • Payment/billing information (if you purchase something from us online);
  • Whether you have provided consent for us to use and/or share your personal information in a specific way and the time and date such consent was given; and
  • Information you provide to us through customer support communications.

To help keep our databases current and provide you with the most relevant content and experience, we may combine information provided by you with information from third party sources, in accordance with applicable law.

For example, the size, industry, and other information about the company you work for (where you have provided company name) will be obtained from sources including professional networking sites, business databases and registries, and other information we are able to obtain from our service providers.

If you register for an event or request information from Domtar Paper and one or more of its partners, your information will be shared with these partners with your consent. We collect information about how you use our websites, extensions, social media content and our platform. This information may be anonymous, or it may be associated with you.

It includes:

  • IP address;
  • Type of browser and device;
  • Webpage that led you to a Magento website;
  • Search terms entered into a search engine which lead you to a Magento website;
  • How you use and navigate across our website, the Magento platform, and certain extensions (collected through cookies and similar technologies, or by Magento servers when you are logged in to the website or platform);
  • Analysis of your content (e.g., activity logs, and direct feedback from you); and
  • Other data that is necessary in order for us to provide products or services to you, including information sent to us in order for extensions or applications you add to your Magento deployment to operate.

 Web cookies and how we use them

Cookies are small data stored by your web browser when you use websites. You can control how websites use cookies by configuring your browser’s privacy settings (please refer to your browser’s help function to learn more about cookie controls). Note that if you disable cookies entirely, Domtar paper websites may not function properly.

Domtar Paper and the companies that help us run our business use cookies in several ways, such as:

  • Authenticating and identifying you on our websites so we can provide you the services and resources you requested
  • Keeping track of information you have provided to us — for example, when you fill out forms on our pages
  • Remembering your preferences so that we can tailor your site experience to be more user friendly
  • Understanding your interests so we can provide you more relevant Domtar Paper ads and content on non-Domtar Paper websites and in non-Domtar Paper apps or extensions

Cookies allow us to collect information such as browser type, time spent on our websites and platforms, pages visited, language preferences, and other anonymous traffic data. We use the information for security purposes, display information more effectively, and to improve your browsing experience on our website.

We also gather statistical information about your browsing activity, to improve site design and functionality, monitor website performance, and track the effectiveness of our online marketing activities.

Cookies also help us track the success of our online advertisement by providing information about which ads are displayed to you, their performance results and where the ads are displayed. We do not respond to do-not-track signals. We do engage in off-site tracking, which means that you may be retargeted with custom ads after visiting our site. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You can also refer to Google to learn more about cookies and how to manage your cookie preferences online.

If you do not accept cookies, you may not be able to use some of the features on our websites and some functions may not work correctly.

In addition to cookies, we use Google Tag Manager to track user engagement on pages and email messages, to measure the success of our marketing campaigns and compile statistics about response rates, and understand more about how our content is being used and shared.

Sensitive and Confidential Information

We ask that you do not send nor disclose to us any confidential personal information (e.g., social security or other government identification numbers, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through our website, platform, customer support process, or any other means of communication.

Domtar Paper does not sell your personal information for profit.

Your data rights

Under the law of some countries, you have the right to request for a copy of your personal information stored within our systems; to correct, delete or restrict (stop any active) handling of your personal information.

These rights are all subject to review, for example, if fulfilling your request includes revealing personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping (such as fraud prevention purposes).

To implement any of these requests, you can get in contact us at If you have unresolved concerns, you have the right to report them to an EU or other data protection authority where you live, work or where you believe a potential violation may have occurred.

Your Rights as a California Consumer

In addition to the rights set out above, California law also provides for some additional rights for California consumers under the CCPA, which are summarized below.

  • Identifiers such as IP address and cookies
  • Personal information under the Customer Records provision of the California Civil Code such as your name, postal address, email address or payment information
  • Commercial information related to purchases of Domtar Paper products or services
  • Internet activity information relating to your interactions with Domtar Paper websites
  • Professional information such as your employer name and job title

Web beacons and embedded scripts

Web beacons and embedded scripts are other technologies that we use in our websites, as well as in some of our emails and ads. Web beacons (or “tags”) are bits of programming code included in web pages, emails, and ads that notify Domtar Paper (or the companies that help us run our business) when those web pages, emails, or ads have been viewed or clicked on.

Embedded scripts are bits of programming code included within some of our web pages that measure how you use those web pages, such as which links you click. We use this information to improve our website and your browsing experience.

You may be able to turn off scripting functionality, such as JavaScript, within your browser (please refer to your browser’s help function). Note that if you disable scripting functionality, some Domtar Paper websites may not function properly.